Terms and Conditions

Stone Ridge Property Solutions Ltd
Company Registration Number: 16929763

1. Definitions

Supplier / We / Us / Our means Stone Ridge Property Solutions Ltd.

Client / Buyer / You / Your means any individual, company or organisation accessing the Website or engaging the Services.

Website means any website, online platform or digital content operated or controlled by Strone Ridge Property Solutions Ltd.

Services means all diagnostics, surveys, investigations, reporting, consultancy, advisory, project management or related professional services provided by the Supplier.

Contract means the agreement for Services between the Supplier and the Client, incorporating these Terms and Conditions, any written quotation and any agreement or written variations.

2. Access to and Use of Our Website

2.1. Use of the website is subject to these Terms and Conditions. By accessing the Website, you agree to be bound by them.
2.2. Your access to and use of this website (the “Website”) is subject to these Terms and Conditions. By accessing or using the Website, you agree to be bound by them.
2.3. We reserve the right to amend, suspend or withdraw the Website (or any part of it) at any time without notice or liability.

3. Changes to Terms

3.1. We may update these Terms and Conditions from time to time.
3.2. Continued use of the Website or engagement of Services constitutes acceptance of any revised Terms.
3.3. Contracts already in place remain subject to the Terms in force at the time the Contract was agreed.

4. Third-Party Links

4.1. The Website may contain links to third-party websites for convenience only.
4.2. Such links do not constitute endorsement or approval.
4.3. We accept no responsibility for third-party content, availability or practices.

5. Intellectual Property

5.1. All Website content, reports, documents, designs, drawings, images and data are owned by or licensed by the Supplier.
5.2. Content may be viewed or printed for personal, non-commercial use only.
5.3. No content may be copied, reproduced, distributed or used for commercial purposes without prior written consent.

6. Formation of Contract (Services)

6.1. All requests for Services constitute an offer by the Client.
6.2. A Contract is formed once accepted in writing by the Supplier
6.3. Any variations must be agreed in writing by both parties.

7. Price and Payment

7.1. Fees shall be as stated in the written quotation or agreed purchase order
7.2. All prices exclude VAT unless stated otherwise. VAT is charged at the prevailing rate.
7.3. Payment must be made in cleared funds without deduction or set-offs.
7.4. Single-day or one off Services are payable in full on the day of attendance.
7.5. All other invoices shall be payable on the basis of a 50% deposit payable in advance, with interim payments due in accordance with agreed project milestones and final 25% balance payable upon completion of the Services, unless otherwise agreed in writing.

8. Late or Non-Payment

8.1. We may suspend or terminate Services where payment is overdue.
8.2. Interest may be charged at the higher of:
• 3% above the Bank of England base rate or
• The statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
8.3. Reasonable recovery and administrative costs may be added.
8.4. Outstanding debts may be pursued through legal or debt recovery channels.

9. Performance of Services

9.1. Stone Ridge Property Solutions Ltd works closely with trusted subcontractors and product suppliers on varied projects to deliver high-quality services. While we coordinate and manage these partnerships to ensure quality and compliance, all recommendations and advice provided remain independent, evidence-based and focused on the best outcome for the client.
9.2. Services will be carried out with reasonable care, skill and professionalism, in accordance with recognised industry standards and Health & Safety requirements.
9.3. Where access is restricted, alternative methods will be used where reasonably practicable.
9.4. Unless agreed otherwise, site attendance shall not exceed 7 hours per day.

10. Cancellations

10.1. Clients may cancel within 7 days of Contract formation unless Services have commenced.
10.2. Cancellations on the day of attendance may incur 80% of the agreed fee.
10.3. Cancellations must be made in writing. Failure to notify may result in the full fee being payable.

11. Return & Abortive Visits

11.1. Return Visits: Where work cannot be completed due to site conditions, incomplete access or delayed client preparations, additional visits may be charged proportionately based on the original agreed fee. These visits ensure that all works are completed safely and to specifications.
11.2. Abortive Visits: If access is unavailable upon arrival or work is otherwise prevented, a reasonable fee may be charged to cover incurred costs, including travel, labour and mobilisation. Fees will be communicated and are payable promptly.

12. Disclaimers

12.1. Website content is provided on an “as is” and “as available” basis.
12.2. We do not guarantee uninterrupted or error-free Website operations.

13. Limitation of Liability

13.1. Nothing limits liability for death or personal injury caused by negligence.
13.2. We are not liable for indirect or consequential loss, including loss of profits, data or business opportunity.
13.3. All works carried out under the Stone Ridge Property Solutions Ltd name are guaranteed for the period agreed at the time of contract, typically covering workmanship, materials and compliance with specifications. This guarantee ensures that any defects directly resulting from our work will be remedied promptly, subject to normal wear and tear, misuse or alterations by others.

14. Indemnity

You agree to indemnify and hold harmless the Supplier, its directors, employees and agents from and against all losses arising from misuse of the Website or breach of these Terms.

15. Force Majeure

We shall not be liable for delays caused by events beyond our reasonable control. If such events exceed six weeks, either party may terminate the Contract

16. Severability

If any provisions of these Terms and Conditions are found to be unlawful, invalid or unenforceable, that provision shall be deemed served and the remaining provisions shall remain in full force and effect.

17. Data Protection (GDPR)

17.1. Personal data is collected solely for service delivery, reporting, invoicing and compliance.
17.2. Data will not be shared except where legally required or for payment processing
17.3. Data retention:
• Equipment data: up to 1 month
• Electronic data: up to 6 months
• Contracts and plans: up to 12 months

18. Complaints

Complaints must be submitted in writing using the contact details provided on the Website.

19. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England have exclusive jurisdiction.

By using the Website or engaging in Services, you confirm acceptance of these Terms and Conditions