Stone Ridge Property Solutions Privacy Policy

What is this Privacy Policy for?

This privacy policy is for the website www.stone-ridge.co.uk and is served by Stone Ridge Property Solutions Ltd (“we”, “us”, “our”). It governs the privacy of users who choose to use this website.

This policy explains how we collect, use, store and protect personal data and outlines your rights under applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Privacy and Electronic Communications Regulations (PECR).

The Website 

We take a proactive approach to user privacy and are committed to protecting the personal data of our website users. This website complies with all applicable UK national laws and regulations regarding user privacy and data protection.

What Data We Collect

  • Personal identification information such as name, email address and telephone number)
  • Property-related information you voluntarily provide
  • Information submitted via contact forms, emails or telephone
  • Technical data such as IP address, browser type and usage data (via cookies)

How We Collect Your Data 

You directly provide us with most of the data we collect when you:

  • Complete an enquiry or contact form on our website
  • Contact us by email or telephone
  • Request a quote or information about our services
  • Use or view our website via your browser’s cookies

We may also receive your personal data from trusted third-party or referral platforms such as online directories, referral websites or advertising platforms where you have consented to your details being shared,  as well as partners where you have requested that your information be forwarded to us for further works or services to be carried out.

How We Use Your Data

We collect and use your data in order to:

  • Respond to enquiries and provide quotes for our services
  • Deliver our property services efficiently and professionally
  • Communicate with you regarding your enquiry or ongoing service
  • Improve our website and services
  • Send relevant marketing communications where consent has been provided

We do not sell, rent or trade your personal data. We only share data with third parties where necessary to deliver our services (for example, with contractors, agents or service partners), and only where lawful and appropriate.

How We Store and Protect Your Data

Your personal data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration or loss.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, accounting or regulatory requirements. When data is no longer required, it is securely deleted.

Marketing Communications

We may send you information about our services where:

  • You have given explicit consent, or
  • You have previously enquired about or used our services and the communication is relevant

You have the right to opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access – request copies of your personal data
  • Rectification – request corrections of inaccurate or incomplete data
  • Erasure – request deletion of your personal data, in certain circumstances
  • Restriction – request restriction of processing, in certain circumstances
  • Objection – object to the processing of your data, in certain circumstances
  • Data portability – request transfer of your data to another organisation or to you

We will respond to all legitimate requests within one month.

Cookies

What Are Cookies?

We use cookies to:

  • Improve your experience on our website
  • Understand how visitors use our website
  • Monitor website performance and traffic

This website may use Google Analytics or similar tools. These cookies collect anonymous usage data and do not store personal information.

Managing Cookies

You can choose to accept or decline cookies through your browser settings. For more information about cookies, visit allaboutcookies.org. Please note that disabling cookies may affect the functionality of some parts of the website.

External Links

This website may include links to external websites. While we aim to link only to reputable and relevant sites, we have no control over their content or privacy practices. We encourage users to review the privacy policies of any external websites they visit.

Changes to This Privacy Policy

Communications and engagement via social media platforms are subject to the respective platform’s policies and terms. We will never request sensitive personal information via social media and encourage users to contact us directly by email or telephone for such matters.

How to Contact Us

If you have any questions about this privacy policy, the data we hold about you or wish to exercise your data protection rights, please contact us:

Stone Ridge Property Solutions Ltd
Website: www.stone-ridge.co.uk
Email: info@stone-ridge.co.uk
Telephone: 0330 633 2355

How to Contact the Supervisory Authority

If you believe your data protection rights have been breached, you have the right to complain with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/